Pro Customer Service/Sales

Home Depot; Stockton (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking candidates for the Pro Customer Service/Sales position in Stockton, California. The role focuses on delivering exceptional service to professional customers, assisting with tailored recommendations and driving sales. Candidates should possess strong communication skills and a commitment to maintain high standards of customer service. The position also involves collaboration with team members to address inventory and delivery needs effectively. Bilingual skills may be a plus, depending on customer requirements.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Experience in driving sales and meeting monthly sales goals.
• Proficiency in assisting with product recommendations and tailored delivery solutions.

Responsibilities

• Deliver exceptional customer experience for professional customers.
• Collaborate with team members to maintain a safe environment.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Sales driving

Customer service excellence

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

STOCKTON

State

CA

Job Type

Pro Customer Service/Sales