Pro Customer Service/Sales

The Home Depot; Southlake (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service Sales professional in Southlake, Texas. The role focuses on delivering exceptional experiences for professional customers, including contractors and commercial clients. Responsibilities include assisting customers with order fulfillment, driving sales through product recommendations, and collaborating with team members to maintain a clean, safe environment. Applicants should possess strong sales skills and may need bilingual communication abilities. This full-time position aims to meet store sales goals and uphold high customer service standards.

Qualifications

• Ability to build and maintain professional relationships with clients.
• Proven track record in driving sales and achieving goals.
• Strong organizational and collaborative skills.

Responsibilities

• Deliver exceptional service throughout the customer journey.
• Meet monthly sales goals and execute sales initiatives.
• Assist at the Pro Desk and load materials for customers.

Skills

Product knowledge

Sales skills

Bilingual communication

Job description

Pro Customer Service Sales role at The Home Depot

6 days ago Be among the first 25 applicants

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other (Industries: Consumer Services)