Pro Customer Service/Sales

The Home Depot; Lompoc (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member to deliver exceptional service and drive sales for professional customers, including contractors and property owners. You will build strong relationships with customers, leverage product knowledge for tailored solutions, and collaborate with team members to meet sales goals and uphold high service standards. Bilingual communication skills may be preferred depending on customer needs.

Qualifications

• Experience in customer service or sales, ideally in retail or similar environment.
• Proven ability to meet sales goals and drive customer satisfaction.
• Strong communication skills and ability to work collaboratively.

Responsibilities

• Deliver exceptional service to Pro customers including contractors and commercial clients.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team to meet store goals and maintain high service standards.

Skills

Customer relationship management

Sales strategies

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

Pro Customer Service/Sales Team at The Home Depot is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.