Pro Customer Service/Sales

The Home Depot; Alexandria (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Virginia is looking for a Pro Customer Service Sales representative to support professional customers, including contractors and property owners. This role focuses on delivering exceptional service, driving sales, and collaborating with team members to ensure customer satisfaction. Strong product knowledge and the ability to meet sales goals are essential. The position may require bilingual communication skills based on customer needs. Competitive environment with opportunities for growth.

Qualifications

• Proven ability to build professional relationships with customers.
• Experience in meeting sales goals and metrics.
• Ability to communicate effectively in English and potentially other languages.

Responsibilities

• Assist Pro customers with order fulfillment and recommendations.
• Drive sales through knowledge of products and services.
• Collaborate with team members to maintain store organization and safety.

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.