Pro Customer Service/Sales

The Home Depot; Pearl City (HI); On-site; USD 22,000 - 30,000; Full time

Job summary

A leading home improvement retailer in Hawaii is seeking Pro Customer Service/Sales Team members dedicated to providing exceptional service to professional customers, including contractors and property owners. Responsibilities include supporting the Pro customer journey through effective order fulfillment, product recommendations, and tailored delivery solutions. Candidates should have experience in customer service and sales and be able to meet monthly sales goals while ensuring a clean and organized work environment.

Qualifications

• Experience in customer service and sales.
• Strong product knowledge and ability to provide tailored recommendations.
• Bilingual communication skills may be preferred.

Responsibilities

• Deliver exceptional service to Pro customers.
• Drive sales goals and monitor inventory.
• Collaborate with team members to maintain a safe and organized environment.
• Collaborate with the team to maintain a clean, organized, and safe store.

Skills

Customer service

Product knowledge

Bilingual communications

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.