Pro Customer Service/Sales

The Home Depot; Round Lake Beach (IL); On-site; USD 30,000 - 60,000; Full time

Job summary

A major home improvement retailer in Round Lake Beach is looking for Pro Customer Service Sales representatives to enhance the experience of professional customers, including contractors and property owners. You'll be responsible for understanding customer project needs, assisting with product recommendations, and meeting sales goals. Strong customer service and interpersonal skills are essential, and bilingual abilities may be preferred. Join our dedicated team to ensure every Pro customer’s project is a success.

Qualifications

• Excellent customer service skills.
• Ability to build and maintain professional relationships with clients.
• Bilingual communication skills may be preferred.

Responsibilities

• Assist Pro customers to drive sales and meet project needs.
• Collaborate with team members to resolve issues.
• Monitor inventory and execute sales initiatives.

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

1. Not Applicable

Employment Type

1. Full-time

Job Function

1. Other
2. Consumer Services