Pro Customer Service/Sales

Home Depot; Reno (NV); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking enthusiastic members for their Pro Customer Service/Sales Team in Reno, Nevada. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include drive sales through product knowledge, managing deliveries, and maintaining a clean environment. Ideal candidates should have strong communication skills and the ability to meet sales targets. This position offers a chance to become integral to the success of each project for Pro customers while working in a collaborative setting.

Qualifications

• Experience in customer service or sales roles.
• Ability to meet monthly sales goals and metrics.
• Strong communication and interpersonal skills.

Responsibilities

• Support Pro customer journey from order fulfillment to delivery.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to maintain a safe and organized environment.

Skills

Bilingual communication skills

Sales proficiency

Product knowledge

Relationship building

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.