Pro Customer Service/Sales

Home Depot; Port Charlotte (FL); On-site; USD 24,108 - 26,863; Full time

Job summary

A major home improvement retailer is seeking a dedicated Pro Customer Service/Sales Team member to deliver exceptional service to contractors and commercial clients. This role involves assisting customers with orders, providing product knowledge, and meeting sales goals. Team members work collaboratively to resolve issues, maintain a clean environment, and uphold service standards. Bilingual skills may be preferred at some locations. Join us to help make every project successful.

Qualifications

• Strong ability to build relationships with professional customers.
• Proven track record of driving sales through product knowledge.
• A commitment to maintaining a clean and safe work environment.

Responsibilities

• Assist Pro customers with order fulfillment and product recommendations.
• Meet monthly sales goals and customer service metrics.
• Collaborate with team to resolve delivery issues.

Skills

Bilingual communication skills

Expert product knowledge

Customer service excellence

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

AUBURN

State

MA

Auto req ID_BR

156431BR

Job Type

Pro Customer Service/Sales

Auto req ID

300044460

Pay Range

$17.50 - $19.50