Pro Customer Service/Sales

The Home Depot; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Pittsburgh, PA. The successful candidate will be responsible for delivering exceptional service to professional customers, driving sales with product knowledge, and maintaining strong teamwork. Candidates with bilingual communication skills are preferred, as the role involves close interaction with contractors and commercial clients to ensure project success. This full-time position offers opportunities for growth and engagement in a supportive service environment.

Qualifications

• Strong customer service skills to ensure exceptional experiences for professional customers.
• Ability to drive sales through product knowledge and tailored recommendations.
• Collaboration with team members to maintain a clean and safe environment.

Responsibilities

• Assist Pro customers at the Pro Desk and manage materials loading.
• Proactively drive sales by leveraging product knowledge and loyalty programs.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Customer service

Sales knowledge

Job description

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The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services