Pro Customer Service/Sales

Home Depot; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A major home improvement retailer in Phoenix is seeking dedicated Pro Customer Service/Sales Team members. This role focuses on exceptional service and sales for professional customers including contractors and property owners. Team members will drive sales by leveraging product knowledge and ensuring efficient order fulfillment. The position requires strong customer relationship skills, and collaboration within the team is essential. Candidates may benefit from bilingual skills depending on customer needs.

Qualifications

• Experience in customer service and sales environment.
• Ability to meet sales goals and metrics.
• Knowledge of products and services offered to Pro customers.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales through expert product recommendations.
• Collaborate with team members to maintain a safe environment.

Skills

Customer relationship management

Sales proficiency

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location

City: PHOENIX

State: AZ