Pro Customer Service/Sales

The Home Depot; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in New York seeks a Pro Customer Service/Sales Team member to provide exceptional service to professional customers. You'll build relationships, drive sales, and support order fulfillment while ensuring every project is a success. Key responsibilities include helping maintain a clean and safe environment, meeting sales goals, and collaborating with team members. Experience in sales and strong product knowledge are essential. Bilingual communication skills may be preferred in certain locations.

Qualifications

• Experience in sales or customer service within a retail environment.
• Ability to work collaboratively with team members.
• Skills in managing customer relationships effectively.

Responsibilities

• Provide exceptional service to professional customers.
• Meet monthly sales goals and monitor inventory.
• Assist with order fulfillment and delivery solutions.

Skills

Sales expertise

Product knowledge

Customer relationship management

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.