Pro Customer Service/Sales

The Home Depot; Ocala (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated member for the Pro Customer Service/Sales Team in Ocala, Florida. Responsibilities include delivering exceptional service to professional customers like contractors and property owners, driving sales through product knowledge and tailored recommendations, and supporting store goals by monitoring inventory. The ideal candidate should excel in customer interactions and help facilitate successful project outcomes, while also maintaining a clean and organized workspace.

Qualifications

• Experience delivering excellent customer service to professional customers.
• Ability to build and maintain relationships with pro clients.
• Comfort with meeting monthly sales goals and metrics.

Responsibilities

• Deliver exceptional experience for professional customers, including contractors and property owners.
• Drive sales by leveraging product knowledge and loyalty programs.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Customer service

Sales

Teamwork

Job description

Pro Customer Service/Sales Team

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services