Pro Customer Service/Sales

The Home Depot; Oakland (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative to deliver exceptional support to professional customers including contractors and property owners. This full-time role requires strong sales skills, product knowledge, and collaboration within a dynamic team environment to drive sales and manage customer needs effectively. Compensation ranges from $60,000 to $85,000, with opportunities for growth and development.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Experience in efficiently fulfilling orders and managing deliveries.
• Capability to meet monthly sales goals and metrics.

Responsibilities

• Assist Pro customers at the Pro Desk and manage loading materials.
• Monitor inventory and execute sales initiatives.
• Provide outstanding service tailored to unique project needs.

Skills

Bilingual communication skills

Expert product knowledge

Sales achievements

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

San Francisco, CA $60,000.00-$85,000.00 2 weeks ago