Pro Customer Service/Sales

The Home Depot; Oakbrook Terrace (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in Oakbrook Terrace, IL is focused on delivering an exceptional experience to professional customers, including contractors and commercial clients. You will support order fulfillment, assist with loading, and offer tailored product recommendations to meet project needs.

Team members build professional relationships, strive to meet monthly sales goals, monitor inventory, and ensure a clean, safe store environment.

Qualifications

• Deliver exceptional service to Pro customers and contractors.
• Meet monthly sales goals and other performance metrics.
• Assist at Pro Desk, loading, and deliveries, with knowledge of paint and products.

Responsibilities

• Support order fulfillment and delivery solutions.
• Maintain clean, organized, and safe store environment.
• Monitor inventory and uphold customer service standards.

Skills

Customer service

Sales

Product knowledge

Bilingual (preferred)

Team collaboration

Job description

156232BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.