Pro Customer Service/Sales

The Home Depot; Jackson (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

The Home Depot is seeking a Pro Customer Service/Sales team member to support professional customers, including contractors and commercial clients, across the full Pro journey from order fulfillment to tailored delivery solutions.

Responsibilities include meeting monthly sales goals, leveraging product knowledge, and maintaining a safe, organized store environment. Bilingual skills may be preferred at some locations to assist diverse Pro customers.

Responsibilities

• Assist Pro Desk customers and process orders efficiently.
• Load materials and help with safe, organized deliveries.
• Provide tailored product recommendations and knowledge to Pro customers.
• Build and maintain professional relationships with contractors and commercial clients.
• Monitor inventory and participate in store-wide sales initiatives.

Job description

156497BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.