Pro Customer Service/Sales

The Home Depot; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

The Home Depot is seeking dedicated Pro Customer Service/Sales Team members in New York to deliver exceptional experiences for professional customers, including contractors and commercial clients. In this role, team members will assist at the Pro Desk, manage deliveries, and provide expert product recommendations.

Successful candidates will leverage their product knowledge and sales skills to achieve monthly sales goals while maintaining a clean and organized environment. Bilingual communication skills may be preferred, depending on the customer needs.

Qualifications

• Proven ability to build and maintain professional customer relationships.
• Strong communication skills with an emphasis on customer service.
• Experience in sales or customer support roles is a plus.

Responsibilities

• Deliver exceptional customer service to Pro customers.
• Manage deliveries and assist at the Pro Desk.
• Meet monthly sales goals and metrics.

Skills

Bilingual communication skills

Product knowledge

Sales driving abilities

Customer service

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.