Pro Customer Service/Sales

The Home Depot; Lakewood (CA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors, property owners, and commercial clients. Team members assist at the Pro Desk, process orders, load materials, and coordinate deliveries while applying product knowledge to drive sales and provide tailored recommendations.

Daily responsibilities include maintaining a clean, safe store environment, monitoring inventory, and supporting store goals with proactive

Qualifications

• Experience in customer service or sales.
• Ability to meet monthly sales targets.
• Excellent communication skills.

Responsabilités

• Assist at the Pro Desk for professional customers.
• Process orders and coordinate loading and deliveries.
• Provide product recommendations and tailored solutions.
• Maintain a clean, organized, and safe store environment.
• Support inventory monitoring and store initiatives.

Connaissances

Customer service

Sales

Product knowledge

Bilingual (preferred)

Outils

POS system

Inventory management software

Description du poste

155722BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.