Pro Customer Service/Sales

The Home Depot; Midlothian (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking Pro Customer Service/Sales Team members in Virginia. The role emphasizes delivering exceptional service to professional customers and driving sales through product knowledge and tailored solutions. Team members will assist customers with their projects, collaborate to ensure a clean and efficient work environment, and actively support store goals. Bilingual skills may be preferred at certain locations. This full-time position looks for proactive individuals with sales experience and strong customer service skills.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proven sales skills and meeting sales goals.
• Collaboration and teamwork skills.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Provide expert product recommendations.

Skills

Product knowledge

Sales abilities

Bilingual communication

Job description

Pro Customer Service/Sales role at The Home Depot

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services