Pro Customer Service/Sales

The Home Depot; Lawnside (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer is seeking a professional to join their Pro Customer Service/Sales Team in Lawnside, NJ. This role involves building and maintaining relationships with Pro customers, driving sales through tailored recommendations, and assisting in various Pro Desk responsibilities. Ideal candidates will possess strong product knowledge and commitment to customer service. Bilingual skills may be preferred depending on location. Join a team dedicated to delivering exceptional service in a dynamic retail environment.

Qualifications

• Bilingual communication skills may be preferred at certain locations.
• Ability to build professional relationships with Pro customers.
• Willingness to work in a store setting including loading and delivering support.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Skills

Customer service

Bilingual communication

Job description

Role Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Qualifications

Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.