Pro Customer Service/Sales

The Home Depot; Downey (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in Downey, CA is seeking candidates to support professional customers—contractors, property owners, and commercial clients—through efficient order fulfillment, safe loading, and tailored product recommendations.

The role emphasizes proactive sales, product knowledge, loyalty programs, and delivering tailored delivery solutions while maintaining a clean, organized, and safe store environment.

Qualifications

• Bilingual communications skills may be preferred at certain locations; language varies based on customer need.

Responsibilities

• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge to Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Collaborate with team members to maintain a clean, organized, and safe environment; resolve delivery issues; communicate Home Depot’s advantages over competitors.
• Monitor inventory and uphold the highest standards of customer service and safety in support of store goals.

Skills

Bilingual communications

Job description

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge to Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Collaborate with team members to maintain a clean, organized, and safe environment; resolve delivery issues; communicate Home Depot’s advantages over competitors.
• Monitor inventory and uphold the highest standards of customer service and safety in support of store goals.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.