Pro Customer Service/Sales

The Home Depot; Fort Oglethorpe (GA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

A leading home improvement retailer in Fort Oglethorpe, GA, is seeking a Pro Customer Service/Sales Team member. The ideal candidate will excel at building professional relationships with contractors and commercial clients while driving sales through product knowledge and exceptional service. The role involves assisting customers at the Pro Desk, managing deliveries, and maintaining high customer service standards. Bilingual skills may be advantageous in this position.

Formación

• Ability to assist customers at the Pro Desk with material loading and managing deliveries.
• Skills in building professional customer relationships and driving sales.
• Experience in supporting teams to uphold safety and customer service standards.

Responsabilidades

• Assist at the Pro Desk and manage deliveries.
• Proactively drive sales and support customer relationships.
• Maintain a clean and organized work environment.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Conocimientos

Bilingual communication skills

Sales knowledge

Customer relationship management

Descripción del empleo

Overview

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.