Pro Customer Service/Sales

The Home Depot; Highland Heights (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team collaborates to deliver an exceptional experience for professional customers, from efficient order fulfillment to tailored delivery solutions. Team members build pro relationships, drive sales through product knowledge, loyalty programs, and targeted recommendations, while meeting monthly goals and maintaining a clean, safe store environment.

Bilingual communications may be preferred at certain locations, with language needs varying by customer

Responsibilities

• Assist Pro Desk customers and support orders.
• Load materials and manage deliveries to projects.
• Provide product recommendations and knowledge to professional customers.
• Maintain a clean, safe store environment and assist with inventory checks.

Skills

Customer service

Sales

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.