Pro Customer Service/Sales

The Home Depot; Lee's Summit (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors, property owners, and commercial clients, by supporting every stage of the Pro customer journey with efficient order fulfillment, safe loading, and tailored delivery solutions.

Pro team members build and sustain professional relationships, proactively drive sales through product knowledge and loyalty programs, and meet monthly sales goals while maintaining high

Qualifications

• Experience in customer service or sales roles.
• Ability to meet monthly sales goals and store metrics.
• Strong communication and product knowledge.

Responsibilities

• Assist Pro customers at the Pro Desk and on the floor.
• Process orders, arrange deliveries, and resolve issues.
• Maintain a clean, safe store environment and monitor inventory.

Skills

Customer service

Sales

Team collaboration

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.