Pro Customer Service/Sales

The Home Depot; Brighton (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience to professional customers, including contractors and commercial clients. Team members support every stage of the Pro journey—from efficient order fulfillment and loading to expert product recommendations.

They aim to meet monthly sales goals and collaborate to maintain safety, organization, and service excellence across the store.

Responsibilities

• Assist Pro customers at the Pro Desk with product recommendations and order processing.
• Support efficient loading, deliveries, and inventory monitoring to ensure timely service.
• Provide tailored delivery solutions and loyalty program information to Pro customers.
• Collaborate with team members to maintain a clean, organized, and safe store environment.
• Communicate Home Depot’s advantages and resolve delivery issues to meet customer expectations.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.