Pro Customer Service/Sales

The Home Depot; Florence (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Florence, Kentucky is looking for members for their Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include assisting at the Pro Desk, managing deliveries, and driving sales initiatives while maintaining a safe and organized environment. Ideal candidates will have strong sales and product knowledge, aiming to achieve monthly sales goals and provide tailored recommendations that fit customer needs.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Experience in sales and customer service environments.
• Ability to meet sales goals and metrics.

Responsibilities

• Assist Pro customers in order fulfillment and expert product recommendations.
• Manage deliveries and ensure project success for Pro customers.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Sales skills

Customer service

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.