Pro Customer Service/Sales

The Home Depot; Downey (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team supports professional customers, including contractors, property owners, and commercial clients, through order fulfillment, loading, and tailored product recommendations.

Team members meet monthly sales goals while delivering outstanding service, collaborating to maintain a clean, organized, and safe environment. Bilingual abilities may be preferred at certain locations, with language varying by customer need.

Qualifications

• Experience delivering exceptional customer service to professional customers.
• Ability to meet monthly sales goals and KPIs.
• Knowledge of paint and home improvement products is a plus.

Responsibilities

• Assist at the Pro Desk to help contractors and pro customers.
• Load materials and support order fulfillment.
• Manage deliveries and resolve delivery issues for Pro customers.
• Provide tailored product recommendations based on project needs.
• Build and maintain professional relationships with Pro customers.
• Monitor inventory and support sales initiatives while upholding safety standards.

Skills

Customer service

Sales

Product knowledge

Communication

Teamwork

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.