Pro Customer Service/Sales

The Home Depot; Massachusetts; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated team members for their Pro Customer Service/Sales Team. This role involves assisting professional customers, managing orders, and providing tailored product recommendations to ensure project success. Team members will collaborate to uphold safety and store standards while driving sales. Candidates should have strong communication skills and a passion for customer service. Bilingual abilities may be preferred in some locations.

Qualifications

• Experience in customer service or sales preferred.
• Effective communication skills to build customer relationships.
• Ability to meet monthly sales goals and metrics.

Responsibilities

• Assist Pro customers with orders and product recommendations.
• Manage deliveries and ensure customer satisfaction.
• Collaborate with team to meet store goals and maintain safety.

Skills

Product knowledge

Sales skills

Customer service

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language depends on customer need.