Pro Customer Service/Sales

The Home Depot; Chico (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading home improvement retailer in California is seeking a Pro Customer Service Sales team member dedicated to delivering exceptional service to professional customers such as contractors and property owners. The role involves building relationships, meeting sales goals, and collaborating with the team. Ideal candidates should have strong customer service skills and product knowledge. Bilingual abilities may be preferred depending on customer needs, contributing to project success by assisting with loading materials and managing deliveries.

Qualifications

• Strong customer service orientation and sales ability.
• Ability to build and maintain professional relationships.
• Proficiency in product recommendations and order fulfillment.

Responsibilities

• Deliver exceptional service to professional customers.
• Assist at the Pro Desk and manage deliveries.
• Meet monthly sales goals and maintain a clean environment.
• Maintain a clean, organized, and safe store environment; resolve delivery issues.

Skills

Customer service skills

Sales techniques

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industry: Consumer Services