Pro Customer Service/Sales

The Home Depot; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking to fill the Pro Customer Service/Sales role in Birmingham, Alabama. This position focuses on delivering exceptional support to professional customers, ensuring projects are successful through expert product recommendations and tailored solutions. The ideal candidate will excel in communication and sales, working collaboratively with the team to drive store goals while providing outstanding service. A full-time commitment is expected, with opportunities to leverage product knowledge to enhance customer satisfaction.

Qualifications

• Strong communication skills, preferably bilingual.
• Ability to collaborate and support team goals.

Responsibilities

• Maintain professional relationships with Pro customers.
• Drive sales through product knowledge and customer engagement.
• Ensure excellent service based on customer project needs.

Job description

Job Description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• Other
• Consumer Services