Pro Customer Service/Sales

The Home Depot

Billings (MT)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Job summary

A leading home improvement retailer seeks a full-time Pro Customer Service/Sales Team member in Billings, Montana. This role involves delivering exceptional service to contractors, property owners, and commercial clients, while driving sales through effective relationship management and product expertise. Candidates should be prepared to meet sales goals and collaborate with team members. Bilingual skills may be beneficial depending on customer needs.

Qualifications

Must build and maintain professional relationships with Pro customers.
Expected to meet monthly sales goals and other metrics.
Collaboration with team members is essential for success.

Responsibilities

Assist at the Pro Desk and manage deliveries.
Provide expert product recommendations.
Monitor inventory and support store sales initiatives.

Skills

Product knowledge

Customer relationship management

Sales techniques

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

Locations

Customer Service Rep(07003) - 444 Broadwater

Customer Service Rep(07007) - 904 Main St

Customer Service Rep(07005) - 2802 Grand Ave