Pro Customer Service/Sales

Home Depot; Biddeford (ME); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking members for the Pro Customer Service/Sales Team in Biddeford, Maine. The role involves delivering exceptional service to professional customers, managing deliveries, and driving sales through product knowledge. Ideal candidates should have strong communication skills and the ability to build relationships with Pro customers. This position focuses on ensuring customer project success while collaborating with a team to maintain high service standards.

Qualifications

• Proven ability to build and maintain professional relationships.
• Strong communication skills, including bilingual abilities.
• Experience in driving sales and fulfilling customer needs.

Responsibilities

• Deliver exceptional customer service to Pro customers.
• Support order fulfillment and manage deliveries.
• Monitor inventory and execute sales initiatives.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

BIDDEFORD

State

ME