Pro Customer Service/Sales

Home Depot; Galveston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Texas is seeking dedicated individuals to join its Pro Customer Service/Sales Team. In this role, you will deliver exceptional customer experiences to professional clients such as contractors and property owners. Your responsibilities include driving sales through product knowledge, fulfilling orders, and collaborating with the team to ensure customer satisfaction. Candidates with bilingual communication skills are preferred. This role contributes significantly to the success of projects and store goals.

Qualifications

• Strong interpersonal skills to build and maintain customer relationships.
• Ability to meet sales goals and metrics.
• Experience in order fulfillment and inventory management.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Collaborate with team members to resolve delivery issues.

Skills

Customer service excellence

Proactive sales techniques

Product knowledge

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.