Pro AV & Display Support Specialist

Sony; San Diego (CA); Hybrid; USD 73,000 - 97,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,

Vision

401k plan with matching contributions

Paid vacation

Education assistance

Student loan assistance

Paid sick leave

Paid parental leave

Job summary

Sony Electronics Inc. is seeking a Technical Support Specialist to deliver live technical support for professional AV and display solutions. You will diagnose issues across displays, projectors, LED systems, software, and networking while coordinating with partners, dealers, and end users.

The role emphasizes structured troubleshooting, documentation, and escalation handling, with a strong focus on customer satisfaction and technical accuracy.

Qualifications

• Associate degree in electronics, audiovisual technology, information technology, or related field or equivalent experience.
• At least 3 years in technical support, electronics, audiovisual systems, networking, field service, or related environment.
• Ability to troubleshoot methodically, interpret technical documentation, and communicate solutions to technical and nontechnical users.
• Foundational knowledge of digital A/V signal paths, connectivity standards, cabling, IP networking, and IPTV environments.

Responsibilities

• Provide live support for professional displays, projectors, AV systems, software, and accessories.
• Diagnose operation, configuration, firmware, signal flow, cabling, and network issues using structured methods.
• Ask questions, research information, isolate issues, and guide customers through safe technical procedures.
• Document case details, symptoms, steps, resolutions, escalations, and follow-up actions in the case-management system.
• Own cases through resolution, prioritize callbacks, and communicate trends to improve knowledge.

Skills

Troubleshooting

Documentation

Customer communication

Structured troubleshooting

Education

Associate degree in electronics or related field

Tools

Crestron

Extron

Q-SYS

Salesforce

Job description

Sony Electronics Inc. is seeking a Technical Support Specialist to deliver live technical support for professional AV and display solutions. You will diagnose issues across displays, projectors, LED systems, software, and networking while coordinating with partners, dealers, and end users.

The role emphasizes structured troubleshooting, documentation, and escalation handling, with a strong focus on customer satisfaction and technical accuracy.