PRN Night-Weekend Patient Access Specialist

AdventHealth; Carolina Village (NC); On-site; USD 22,000 - 36,000; Part time

Benefits offered by this job

Equal opportunity employer

Job summary

AdventHealth in Hendersonville, NC, seeks a PRN Night-Weekend Customer Access Specialist to support billing, eligibility checks and pre-authorization coordination. The role emphasizes accurate patient registration, billing collections, and strong customer service within a hospital setting.

Ideal candidates will have an associate degree (or equivalent) and a High School diploma, plus experience in healthcare or customer service.

Qualifications

• Associate degree preferred; High school diploma required.

Responsibilities

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team. Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.

Skills

Mature judgement

MS Office

EMR systems

Database programs

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Education

Associate degree

High school diploma

Tools

Microsoft Office

EMR systems

Database programs

Job description

AdventHealth in Hendersonville, NC, seeks a PRN Night-Weekend Customer Access Specialist to support billing, eligibility checks and pre-authorization coordination. The role emphasizes accurate patient registration, billing collections, and strong customer service within a hospital setting.

Ideal candidates will have an associate degree (or equivalent) and a High School diploma, plus experience in healthcare or customer service.