PRN Night Shift: Patient Access Associate II

Baptist Health; Jacksonville (FL); On-site; USD 25,000 - 33,000; Part time

Job summary

Baptist Health is seeking a PRN Patient Access Representative II to join our Patient Access team at Baptist ED North in Jacksonville, FL. This role supports patient registration, verifies insurance, and helps patients navigate the access-to-care process.

The position emphasizes delivering exceptional customer service, maintaining confidentiality, and using our patient access systems to ensure accurate records and smooth patient flow during night shifts.

Qualifications

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)
• Experience in hospital registration or patient access (preferred)

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information
• Verify insurance coverage and collect required patient information and documentation
• Assist patients with questions related to registration, insurance, and the access-to-care process
• Communicate professionally and effectively with patients and internal departments
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies
• Utilize computer systems and patient access technology to accurately document and update patient information
• Support efficient patient flow and contribute to a positive patient experience

Skills

Customer Service Experience

Healthcare Experience

Insurance Experience

Hospital registration

Patient access

Education

High School Diploma or equivalent

Job description

Baptist Health is seeking a PRN Patient Access Representative II to join our Patient Access team at Baptist ED North in Jacksonville, FL. This role supports patient registration, verifies insurance, and helps patients navigate the access-to-care process.

The position emphasizes delivering exceptional customer service, maintaining confidentiality, and using our patient access systems to ensure accurate records and smooth patient flow during night shifts.