PRN Medical Receptionist

Marathon Health Inc; Glen Allen (VA); On-site; USD 2,755,000 - 3,306,000; Full time

Job summary

Marathon Health is seeking a medical receptionist to support on-site clinics by welcoming patients, scheduling appointments, and coordinating with providers. You will handle front-desk operations, manage patient records, and assist with basic administrative duties in a fast-paced healthcare environment.

Requirements include a high school diploma or GED and 1–3 years in a medical office, with ECW EMR experience preferred.

Qualifications

• High school diploma or GED; 1-3 years in a medical office environment or equivalent.
• Associate degree in healthcare or related field preferred.
• Proficient in electronic medical record systems; ECW experience strongly preferred.

Responsibilities

• Greet patients and visitors in person or by phone; answer inquiries or refer as needed.
• Schedule appointments to optimize provider time and room utilization.
• Notify providers of patient arrivals and maintain service-delivery adherence to schedule.
• Answer questions and reassure patients to reduce anxiety.
• Maintain and retrieve patient records to ensure information is up to date.
• Manage patient accounts and update personal and financial information.

Skills

Customer service

Phone literacy

EMR experience

Education

High school diploma or GED

Associate degree in healthcare or related field

Tools

ECW EMR

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work® reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

Marathon Health medical receptionists provide administrative support in Marathon On-Site medical clinics.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering and/or referring inquiries
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Comforts patients by anticipating patients' anxieties and answering questions
• Ensures availability of treatment information for the provider by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record (EMR) data entry by entering patient information and other information as required. May scan and upload forms as necessary.
• Maintain confidentiality of patients and their records
• Perform other duties as assigned or required

QUALIFICATIONS

High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system; prior experience with ECW strongly preferred.

Pay Range: $20.00-24.00/hr

The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected.