PRN Medical Receptionist

Marathon Health; Glen Allen (VA); On-site; USD 42,000 - 50,000; Full time

Job summary

Marathon Health is seeking a medical receptionist to support on-site clinics. You will greet patients, answer inquiries, schedule appointments, and maintain orderly front desk operations in a fast-paced setting.

You will ensure patient records are accurate and confidential, assist with EMR data entry in ECW, and coordinate with Medical Assistants to keep the daily schedule running smoothly. This role requires a high school diploma and strong communication skills.

Qualifications

• High school diploma or GED is required with 1–3 years in a medical office.
• Associate degree in healthcare or related field is preferred.
• Proficiency with an electronic medical record system, ECW strongly preferred.

Responsibilities

• Greet patients and visitors in person or by phone and answer inquiries.
• Schedule and manage appointments to optimize provider time.
• Notify providers of arrivals and delays to keep the schedule.
• Maintain patient confidentiality and records in EMR.
• Assist with front desk duties and administrative tasks as needed.
• Enter patient and financial information accurately in EMR.
• Handle insurance paperwork or referrals when required.
• Ensure reception area remains clean and professional.
• Support Medical Assistants with EMR data entry.

Skills

Greeting patients

Appointment scheduling

EMR data entry

Confidentiality

Communication skills

Education

High school diploma or GED

Associate degree in healthcare or related field (preferred)

Tools

ECW EMR system

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

About The Job

Marathon Health medical receptionists provide administrative support in Marathon On-Site medical clinics.

Essential Duties & Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering and/or referring inquiries
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Comforts patients by anticipating patients' anxieties and answering questions
• Ensures availability of treatment information for the provider by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record (EMR) data entry by entering patient information and other information as required. May scan and upload forms as necessary.
• Maintain confidentiality of patients and their records
• Perform other duties as assigned or required

Qualifications

High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system; prior experience with ECW strongly preferred.

Pay Range: $20.00-24.00/hr