Medical Receptionist

Marathon Health, LLC; Town of Brookfield, Northern (WI, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health & wellness benefits

Family-friendly benefits

Generous PTO/FTO and paid holidays

401(k) with employer match

Job summary

Marathon Health, LLC is seeking an administrative support professional to provide front desk and general departmental support at its health centers. You will answer calls, greet visitors, assist with appointments, prepare documents, manage mail, and ensure smooth daily operations while maintaining HIPAA confidentiality.

The role emphasizes accurate patient records, accurate payments processing, and coordination with medical staff to support efficient care delivery in a fast-paced environment.

Qualifications

• High school diploma or GED required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience.
• Associate degree in healthcare or a related field preferred.
• Must be proficient in the use of an electronic medical record system.
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

Responsibilities

• Answer incoming calls on the general office phone, validate member status, answer emails or other messages, refer questions to medical staff as needed.
• Assist with form completion and refer difficult questions to the medical staff.
• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Schedule appointments in person or by telephone to optimize patient satisfaction, provider time, and room utilization.
• Notify providers of patient arrivals and keep appointments on schedule.
• Maintain front reception area in a clean and professional manner.
• Maintain confidentiality of patients and their records in line with HIPAA.

Skills

Customer service

Communication skills

Time management

Organizational skills

Education

High school diploma or GED

Associate degree in healthcare or related field (preferred)

Tools

EMR system

Microsoft Teams

Microsoft 365 (Word, Excel, Outlook, PowerPoint)

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive.

ABOUT THE JOB

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed.
• Assist with form completion and refer difficult questions to the medical staff.
• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Optimizes patients’ satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients’ anxieties and answering questions.
• Ensures availability of treatment information for the provider by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits.
• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional looking manner.
• May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required.
• May scan and upload forms as necessary.
• Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol.
• Perform other duties as assigned or required.

QUALIFICATIONS

High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system. Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

DESIRED ATTRIBUTES

• Excellent written and oral communications skills.
• Exceptional customer service skills and ability to promote teamwork.
• Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.
• A proven record of successfully working with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and meticulous attention to detail.
• High level of critical thinking, and creative and effective problem-solving skills.
• Ability to maintain confidential documents and communication and use judgment and discretion.

Pay Range

Pay Range: $20.00-23.00/hr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

Application Deadline

We are accepting applications for this position until a candidate has been selected.

Equal Employment Opportunity

Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Disability Accommodation

Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact [e-mail].

Security & Privacy Notice

Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind.

Benefits

Below are some of our benefit offerings.

• Eligibility varies based on PT or FT status:
• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable