PRN Medical Office Front Desk Specialist

Valor Healthcare; Town of Ithaca (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Valor Healthcare is seeking a dedicated Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Ithaca. This PRN role provides patient check-in, scheduling, and front-desk support in a VA-aligned clinic.

You will input patient data into VISTA/CPRS, assist with outreach, and uphold exceptional customer service for veterans and colleagues. A strong communicator with BLS and ACLS credentials is preferred.

Qualifications

• High School Diploma/GED or equivalent education is required.
• Strong computer skills and EMR experience preferred.
• Demonstrated high-quality customer service and organization skills.
• Minimum 1 year experience in a clinical or call center environment.
• Must be credentialed and in good standing with the Veterans Health Administration (VA).
• Current certification in Basic Life Support (BLS) and ACLS as specified by VA contract.

Responsibilities

• Assist with administrative support related to patient care.
• Input all patients’ information into VISTA/CPRS.
• Verify clinical reminders due at time of visit before checkout.
• Check patients in and out of the clinic.
• Schedule clinic appointments and answer phones.
• Relay messages timely and maintain patient flow.
• Support enrollment and outreach to enhance clinic enrollment initiatives.
• Ensure compliance with applicable regulations and VA guidelines.

Skills

Customer service

Strong computer skills

EMR experience

English proficiency

Organizational skills

Phone etiquette

Education

High School Diploma/GED or equivalent education

BLS certification

ACLS certification

VA credentialing in good standing

Tools

VISTA/CPRS EMR

Job description

Valor Healthcare is seeking a dedicated Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Ithaca. This PRN role provides patient check-in, scheduling, and front-desk support in a VA-aligned clinic.

You will input patient data into VISTA/CPRS, assist with outreach, and uphold exceptional customer service for veterans and colleagues. A strong communicator with BLS and ACLS credentials is preferred.