Medical Office Receptionist PRN

Valor Healthcare; Town of Ithaca (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Valor Healthcare is seeking a dedicated Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Ithaca. This PRN role provides patient check-in, scheduling, and front-desk support in a VA-aligned clinic.

You will input patient data into VISTA/CPRS, assist with outreach, and uphold exceptional customer service for veterans and colleagues. A strong communicator with BLS and ACLS credentials is preferred.

Qualifications

• High School Diploma/GED or equivalent education is required.
• Strong computer skills and EMR experience preferred.
• Demonstrated high-quality customer service and organization skills.
• Minimum 1 year experience in a clinical or call center environment.
• Must be credentialed and in good standing with the Veterans Health Administration (VA).
• Current certification in Basic Life Support (BLS) and ACLS as specified by VA contract.

Responsibilities

• Assist with administrative support related to patient care.
• Input all patients’ information into VISTA/CPRS.
• Verify clinical reminders due at time of visit before checkout.
• Check patients in and out of the clinic.
• Schedule clinic appointments and answer phones.
• Relay messages timely and maintain patient flow.
• Support enrollment and outreach to enhance clinic enrollment initiatives.
• Ensure compliance with applicable regulations and VA guidelines.

Skills

Customer service

Strong computer skills

EMR experience

English proficiency

Organizational skills

Phone etiquette

Education

High School Diploma/GED or equivalent education

BLS certification

ACLS certification

VA credentialing in good standing

Tools

VISTA/CPRS EMR

Job description

Valor Healthcare is looking for a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Ithaca.

This position is PRN.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people

• Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with the administrative support related to patientcare.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answers phones and timely relays messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements

Qualifications

• High School Diploma/GED or equivalent education
• Strong computer skills, EMR experience preferred
• Demonstrated high quality customer service & organization skills
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor
• This is considered a safety sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Salary Description $19-23

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.