Medical Office Receptionist

Talentify; Town of Ithaca (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Valor Healthcare seeks a Medical Office Receptionist for the Community Based Outpatient Clinic in Ithaca, NY. You will greet veterans, schedule appointments, input patient data into the EMR, and support the PACT team to deliver quality care.

You will provide excellent customer service, handle phone inquiries, and help ensure compliance with regulatory standards. A high school diploma and VA credentialing are required, with at least 1 year in a clinical or call center setting.

Qualifications

• Minimum 1 year in a clinical or call center environment.
• EMR experience preferred.
• Credentialed and in good standing with the VA.
• Basic Life Support certification (AHA) and ACLS as required by VA contract.

Responsibilities

• Greet patients and check them in/out of the clinic.
• Input patient information into EMR (VISTA/CPRS).
• Answer phones and relay messages promptly.
• Schedule clinic appointments and coordinate patient flow.
• Ensure compliance with OIG, JC, EOC, and lab requirements.

Skills

Customer service

Computer skills

English proficiency

Education

High School Diploma/GED

Job description

Description

Valor Healthcare is looking for a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Ithaca. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people.

• Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and a world-class patient experience.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with the administrative support related to patientcare.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answers phones and timely relays messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements

Qualifications

• High School Diploma/GED or equivalent education
• Strong computer skills, EMR experience preferred
• Demonstrated high quality customer service & organization skills
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor
• This is considered a safety sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.