PRN Hospital Patient Registration Specialist (On-Call)

R1 RCM Holdco Inc.; Franklin (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Holdco Inc. is seeking a Patient Registration Customer Service Representative to welcome patients at hospital check-in and guide them through the registration process. You will gather accurate information, answer questions with empathy, and coordinate across computer systems.

The role emphasizes a supportive presence for patients and collaboration with clinicians, with shifts that require flexibility and coverage for as-needed hours. Prior healthcare exposure is preferred but not required.

Qualifications

• Strong customer service experience.
• Ability to pass background check, drug test, and vaccination requirements.
• Preferred Medical or healthcare experience.

Responsibilities

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Skills

Customer service

Communication

Background check

Education

High School Diploma or GED

Job description

R1 RCM Holdco Inc. is seeking a Patient Registration Customer Service Representative to welcome patients at hospital check-in and guide them through the registration process. You will gather accurate information, answer questions with empathy, and coordinate across computer systems.

The role emphasizes a supportive presence for patients and collaboration with clinicians, with shifts that require flexibility and coverage for as-needed hours. Prior healthcare exposure is preferred but not required.