PRN Healthcare Customer Service Specialist

Lee Health; Fort Myers (FL); On-site; USD 24,000 - 34,000; Part time

Job summary

Lee Health is seeking a Customer Service Representative for the Skilled Nursing Unit in Fort Myers, FL. The role involves answering calls, scheduling patient appointments, check-in, insurance verification, and posting charges in a team-based setting.

Responsibilities include handling authorizations, pre-certifications, and referrals, with potential management of business services for workers' compensation, commercial carriers, employee health, and corporate accounts.

Qualifications

• High School Diploma or GED required.
• Less than 1 year clerical/administrative experience preferred.
• BLS (Basic Life Support) certification required within 90 days of hire.

Responsibilities

• Handle telephones and schedule patient appointments.
• Check-in patients and verify insurance information.
• Obtain authorizations, pre-certifications, and referrals as needed.
• Post charges and assist with billing and medical records maintenance.

Skills

Customer service

Communication

Telephone handling

IT proficiency

Education

High School Diploma or GED

Job description

Lee Health is seeking a Customer Service Representative for the Skilled Nursing Unit in Fort Myers, FL. The role involves answering calls, scheduling patient appointments, check-in, insurance verification, and posting charges in a team-based setting.

Responsibilities include handling authorizations, pre-certifications, and referrals, with potential management of business services for workers' compensation, commercial carriers, employee health, and corporate accounts.