PRN Customer Service Representative

Lee Health; Fort Myers (FL); In loco; USD 24.000 - 34.000; Part-time

Descrizione del lavoro

Lee Health is seeking a Customer Service Representative for the Skilled Nursing Unit in Fort Myers, FL. The role involves answering calls, scheduling patient appointments, check-in, insurance verification, and posting charges in a team-based setting.

Responsibilities include handling authorizations, pre-certifications, and referrals, with potential management of business services for workers' compensation, commercial carriers, employee health, and corporate accounts.

Competenze

• High School Diploma or GED required.
• Less than 1 year clerical/administrative experience preferred.
• BLS (Basic Life Support) certification required within 90 days of hire.

Mansioni

• Handle telephones and schedule patient appointments.
• Check-in patients and verify insurance information.
• Obtain authorizations, pre-certifications, and referrals as needed.
• Post charges and assist with billing and medical records maintenance.

Conoscenze

Customer service

Communication

Telephone handling

IT proficiency

Formazione

High School Diploma or GED

Descrizione del lavoro

Location: 13960 Plantation Road,Fort Myers,FL 33912
Category: Skilled Nursing
Type: PRN
Schedule: Days
Job Ref: 105667

Location: Skilled Nursing Unit - GCMC - 13960 Plantation Road Fort Myers FL 33912

Department: Administration Services - SNU

Work Type: PRN

Shift: Shift 1/7:00:00 AM to 7:30:00 PM

Minimum to Midpoint Pay Rate:$20.75 - $20.75 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

Lee Health
is located in
Fort Myers/
Cape Coral,
Florida

" My leadership has been very supportive in my goals. The program for new nurses really helped me acclimate, not only to my floor, but to nursing in general."

- Michael, Oncology RN

Lee Health's Magnet Journey to Nursing Excellence

HealthPark Medical Center and Cape Coral Hospital have achieved Magnet Recognition while Golisano Children's Hospital achieved Magnet Recognition with Distinction! Gulf Coast Medical Center and Lee Memorial Hospital are actively progressing on their Magnet journey.

Why Do RNs Choose Lee Health?

• Shared Governance
• Clinical Practice Council
• Professional Practice Nursing Model
• Unit-based Clinical Educators and Clinical Coaches
• Accredited Nurse Residency Program

We know you have countless opportunities on where and when you want to practice.

At Lee Health, we're committed to providing you with the options and flexibility you deserve to create the role that works for you - and works around your life's priorities.