prn front office associate

Insight Imaging; Woodbridge (VA); On-site; USD 20,664 - 30,307; Full time

Job summary

RAYUS Radiology is seeking a Front Office Associate for per diem, varied shifts. You will greet and register patients for imaging services, answer phones, and coordinate scheduling with radiology staff in a cheerful, professional manner.

The role requires a High School Diploma and at least one year of customer service experience, with proficiency in Microsoft Office and typing. Prior medical office exposure is a plus; flexible daily scheduling is available.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Proficient in using computer systems and typing.

Responsibilities

• Greet and check‑in patients scheduled for imaging services and collect copays as needed.
• Answer phones and route calls to Center Team Members.
• Verify patient’s insurance coverage and obtain pre‑certifications/authorizations.
• Schedule orders, referrals, and walk‑in patients; maintain patient database.

Skills

Customer service

Typing

Microsoft Office

Education

High School Diploma

Tools

Outlook

Word

Teams

Excel

Job description

RAYUS Radiology is looking for a Front Office Associate to join our team. This per diem position works varied shifts. The role involves answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Registration (55%)

1. Greet and check‑in patients scheduled for imaging services; process payments and copays as needed.
2. Answer phones and handle calls efficiently and friendly.
3. Field phone calls appropriately for Center Team Members.
4. Act as liaison between imaging technologists and patients awaiting exams, relaying scanner status and other clinic information.
5. Maintain organization of the front‑office lobby by straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
6. Order office supplies as needed.
7. Maintain supply of patient information sheets.
8. Push patient imaging via electronic interfaces.
9. Complete patient appointment confirmation calls and provide preparation instructions.
10. Fax/scan reports, billing information, and medical release forms as requested.

Scheduling (20%)

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
2. Enter and submit patient exam orders.
3. Verify patient exam orders match exam schedules.
4. Schedule referrals and ensure proper authorizations are obtained.
5. Schedule walk‑in patients.
6. Process requests for image orders and CDs from both referring physicians and patients.
7. Maintain an up‑to‑date and accurate database of all current and potential referring physicians.

Insurance (20%)

1. Verify patient’s insurance coverage.
2. Pre‑certify all patient exams with the patient’s insurance company.
3. Obtain insurance authorizations.
4. Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization before patient appointments.
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.

Other Tasks (5%)

Complete other tasks and projects as assigned.

Required

1. High School Diploma, or equivalent.
2. One (1) year of customer service experience.
3. Proficient in using computer systems and typing.
4. Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel.

Preferred

1. Previous medical office experience.
2. Medical terminology and office background.
3. Insurance knowledge.
4. Bilingual.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!

RAYUS is an Equal Opportunity Employer/Vets/Disabled.

Benefits (subject to eligibility) include medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay; and many more. Visit our careers page to see all benefits: www.rayusradiology.com/careers.

DailyPay implementation is contingent upon an initial set‑up period.