PRN - Diagnostic Scheduler

Good Samaritan; Vincennes (IN); On-site; USD 19,286 - 24,796; Part time

Job summary

Good Samaritan Hospital is seeking a part-time Scheduling Clerk to manage diagnostic orders with accuracy and strong customer service. Duties include answering incoming calls, updating EPIC with orders, and coordinating with providers to ensure correct services and diagnoses.

The role emphasizes accurate scheduling, timely communication with patients and departments, and daily review of work queues. A High School diploma or GED and prior customer service experience are required.

Qualifications

• Education: High School diploma or GED.
• Experience: Customer Service, Communication is a must.

Responsibilities

• Schedule all diagnostic services with a high degree of accuracy and customer service.
• Answer calls from patients/offices/departments and provide scheduling information.
• Cancel and reschedule testing as requested.
• Enter all incoming orders into EPIC.
• Upload faxes/orders into patient charts.
• Process scheduled orders and check WQ daily.
• Maintain relationships with provider offices and hospital departments to ensure correct services and diagnoses.
• Retrieve voicemails and return calls as needed.

Skills

Customer Service

Communication

Phone etiquette

Multitasking

Education

High School Diploma or GED

Tools

EPIC

Job description

To ensure all diagnostic services are scheduled with a high degree of accuracy. To make sure all incoming orders are scanned and visible in the patient’s chart. To maintain a working relationship with providers/departments/patients to ensure the test ordered is the appropriate service with the appropriate diagnosis.

• Schedule all diagnostic services with a high degree of accuracy and customer service.
• Answer phone calls from patients/offices/departments, answering questions they may have in regards to scheduling process or testing information. Also answer informational calls from different areas and patients that are transferred.
• Cancel and Reschedule testing requested by patient or provider with accuracy.
• Enter all Incoming Orders into EPIC.
• Upload faxes/orders into appropriate patients chart.
• Work the scheduled orders WQ on assigned day.
• Work assigned WQ’s checking WQ at least 1x per day.
• Maintains a working relationship with Provider offices and Hospital departments to ensure test ordered is the appropriate service with the appropriate diagnosis.
• Retrieve Voicemails left by patients/providers/departments, return calls as needed.

Secondary Job Duties That May be Reassigned:

• Scan documents into patients chart (referral and media tab).
• Check emails throughout the day for Pre
• cert & Scheduling Department (Pre
• cert will send emails when patients don’t have an approval and need to be rescheduled)
• Work with Manager and Supervisor on issues with scheduling or referral creation if needed.

Qualifications

Job Specifications:

• Education: High School diploma or GED.
• Experience: Customer Service, Communication is a must.

About the Team

EQUAL EMPLOYMENT OPPORTUNITY POLICY Good Samaritan Hospital is an equal opportunity employer. It is the policy of this facility to provide equal opportunity to persons regardless of race, religion, age, gender, disability, national origin, color, or any other classification in accordance with federal state and local statements, regulations, and ordinances.

Job Info

• Job Identification 22164
• Job Category Office/Clerical
• Posting Date 07/16/2026, 02:36 PM
• Degree Level High School Graduate
• Job Schedule Part time