Scheduler, PRN- Breast Center

Saint Luke's Health System; Kansas City (MO); On-site; USD 40,000 - 48,000; Full time

Job summary

Saint Luke's Health System is seeking a PRN Patient Access Clerk to handle patient calls, scheduling, and registration in hospital clinics and centralized scheduling. You will verify insurance, input demographics in the EMR, and ensure quality customer service.

Responsibilities include registering new patients, confirming eligibility with Epic Real Time Eligibility, and coordinating referrals as needed. Less than 1 year experience required; daytime shifts.

Qualifications

• Applicable Experience: Less than 1 year.

Responsibilities

• Provides customer service to patients, families, physicians, physician offices, the community and internal departments.
• Schedules tests, procedures, treatments and services with minimal support.
• Determines financial accountability information and referrals proactively.
• Answers scheduling calls with minimal support.
• Registers new patients into the EMR, including demographics and insurance information.
• Verifies patient’s insurance for eligibility and benefits utilizing Epic Real Time Eligibility.
• Assists with community referrals or other referrals as appropriate.

Skills

Customer service

Phone scheduling

Insurance verification

Multitasking

Communication

Tools

Epic EMR

Job description

Job Description

Provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for assigned location. This includes but is not limited to:

• Scheduling tests, procedures, treatments and services with minimal support.

• Determining financial accountability providing information and referrals proactively.

• Problem solving concerns and issues.

• Providing patient instructions and education regarding preparations for tests and procedures.

• Able to answer scheduling calls with minimal support.

• Demonstrates quality customer service.

• Participates in timely efficient workflow.

In Centralized Scheduling:

• Achieves quality score for career ladder level I as determined by Patient Access Leadership.

• Ability to perform scheduling in at least one location.

• Consistently scores a minimum of 92% on a customer service review.

• Productivity goals met where applicable.

In hospital-based clinics:

This position is responsible for answering incoming calls and scheduling patients appropriately with providers.

• Provides exceptional customer service to patients, families, physicians, physician offices and the community

• Registers new patients into the EMR, including demographics and insurance information

• Verifies patient’s insurance for eligibility and benefits utilizing Epic Real Time Eligibility

• Assists with community referrals or other referrals as appropriate

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

PRN

Day (United States of America)