Concierge (Saturdays & Sundays)

TerraBella Senior Living; Salem (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off and holidays

401(k) with employer match

Paid training and career growth

Job summary

TerraBella Senior Living in Salem, VA is seeking a friendly Concierge to warmly greet guests, residents and staff, answer calls, route messages, and share information.

This weekend role (Sat-Sun 9:00 am–5:00 pm) keeps the reception area organized, manages mail, and coordinates resident appointments with various staff. A high school diploma and 1–3 years of customer service are preferred.

Qualifications

• High school diploma or GED preferred.
• 1–3 years of customer service experience and/or training.

Responsibilities

• Greet residents and visitors; answer inquiries and give directions.
• Carry out telephone answering and reception duties.
• Take complete messages and communicate to the intended recipient.
• Organize mail and materials for staff; manage appointment scheduling.
• Maintain desk and entry area neat and organized.
• Maintain files related to resident activities and credits.

Skills

Customer service

Phone etiquette

Greet guests

Education

High school diploma or GED

Tools

Telephone system

Microsoft Office

Job description

TerraBella Senior Living is looking for a Concierge to join our community TerraBella Salem.

Saturdays & Sundays (9:00 am - 5:00 pm each day)

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short‑term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive.

As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never‑ending supply of new energy to our business and our culture. That energy translates to other far‑reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!

OurCulture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Benefits You’ll Enjoy

• competitive pay
• medical
• dental
• vision
• life
• disability insurance
• paid time off and holidays
• a 401(k) with employer match
• paid training and career growth opportunities
• wellness‑related benefits
• additional support through our Employee Assistance Program (EAP)

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case‑by‑case basis.

Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

EOE D/V