Concierge Full Time

Gardens of Gainesville; Gainesville (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and disability insurance

Paid time off and holidays

401(k) with employer match

Paid training and career growth opportunities

Wellness-related benefits

Employee Assistance Program (EAP)

Job summary

Gardens of Gainesville is seeking a Concierge to greet guests and manage communications. You will answer inquiries, organize appointments for residents, and maintain a tidy reception area. The ideal candidate has customer service experience and strong organizational skills.

Join a community that values hospitality, supports career growth, and offers competitive benefits including health insurance and a 401(k) plan with employer match.

Qualifications

• High school diploma or GED preferred.
• One to three years of customer service experience.
• Strong communication and organizational skills.

Responsibilities

• Answering and managing telephone calls.
• Greeting residents and visitors.
• Maintaining organized reception area.
• Coordinating appointments for residents.
• Collating marketing materials.

Skills

Customer service experience

Communication skills

Organizational skills

Education

High school diploma or GED

Job description

Concierge

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short‑term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and team members thrive.

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors, answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster, Move‑In and Move‑Out Register daily; Guest and Sign‑In Logs as necessary.
• Manages appointments for residents and family members such as hairdressing, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years of customer service experience and/or training; or equivalent combination of education and experience.

Benefits

• Competitive pay.
• Medical, dental, vision, life, and disability insurance.
• Paid time off and holidays.
• 401(k) with employer match.
• Paid training and career growth opportunities.
• Wellness‑related benefits.
• Employee Assistance Program (EAP).

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V