Private Members Club Reservations Specialist

Maxime's; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

401k with company match

Pre-Tax commuter benefits

Wellness platform

Staff discounts and perks

Staff meals on shift

Uniform & dry cleaning

Job summary

Maxime’s on the Upper East Side is seeking a Reservationist to join our world-class hospitality team. You will manage day-to-day club reservations, take and record bookings, and coordinate with Membership, Reception, and Restaurant Operations to deliver a seamless guest experience.

Reporting to the Reservations and Events Manager, you will handle inquiries via phone and email, maintain member records, and support various administrative tasks.

Qualifications

• Proven success as a Reservationist within fine dining, Michelin-starred establishments, or luxury hotel settings.
• Capable of operating autonomously with minimal oversight.
• Maintains a professional, upbeat demeanor and embraces a collaborative, team-oriented approach.
• Ability to handle incoming reservation inquiries via phone or email, providing information about availability and assisting members in making reservations.
• Accuracy in inputting reservation details into the system, including member information, room preferences, special requests, and payment details.
• Assist members with inquiries, requests, or changes to existing reservations, including date modifications.
• Coordinate with Membership, Reception and Restaurant Operations teams for special requests.
• Address member concerns related to reservations and resolve issues promptly.

Responsibilities

• Deliver exceptional experiences daily as part of an established team.
• Assist with day-to-day club reservation operations and member requests.
• Input and maintain precise reservation records and payment details.
• Coordinate with other departments to fulfill special requests and ensure seamless guest experience.
• Handle changes, cancellations, and inquiries with professionalism and efficiency.
• Support management with administrative and clerical tasks as assigned.

Skills

Reservation experience

Autonomous work

Professional demeanor

Communication

Reservation input accuracy

Customer service

Problem solving

Cross-functional collaboration

Tools

Reservation system

Job description

Maxime’s on the Upper East Side is seeking a Reservationist to join our world-class hospitality team. You will manage day-to-day club reservations, take and record bookings, and coordinate with Membership, Reception, and Restaurant Operations to deliver a seamless guest experience.

Reporting to the Reservations and Events Manager, you will handle inquiries via phone and email, maintain member records, and support various administrative tasks.